We’ve got you covered with clear and concise answers to help you navigate everything you need to know about our services, processes, and policies. Our goal is to ensure you have the information you need at your fingertips, making your experience seamless and stress-free. Your clarity is always our priority.
Get quick answers to common questions about our services, processes and how we can help you with your desired ice order.
We have been in the ice production business since 1991, making us one of the most experienced ice plant operators in the UAE.
We produce ice blocks, edible tube ice, and crushed ice. All our products are of premium quality, suitable for various uses in different industries.
We serve a variety of industries including construction, manufacturing, fisheries, hospitality, and the events industry.
Al Kubaisi Ice Factory supplies ice all over UAE.
Our ice plant is located in Al Ttay, Dubai, UAE. We have been operating since 1995, making us one of the oldest and most experienced ice plants in the region.
You can request a quote by contacting us via phone, email, chat on our website, or by visiting our factory directly. Prices are not listed on the website.
You can place an order by calling us directly, which we recommend as the fastest method. Orders can also be made via chat on our website or by visiting our factory.
We accept payments in cash, card and cheque.
MOQ applicable depending on delivery area to ensure efficient service and delivery.
Yes, we do offer same-day delivery for orders placed within our service areas.
We use chiller vehicles to maintain the temperature and quality of the ice during transit, ensuring that it arrives in optimal condition.
Due to our same-day delivery policy, orders cannot be changed or canceled.
We have a dedicated customer support team to address any issues or complaints. You can reach us via phone, email, or chat on our website.
In addition to ice production, we provide ice plant installation, truck (chiller vehicle) rentals, ice bar installation, and cold room setup services.
